Refund policy
Refund & Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase, and we strive to provide high-quality products. Please review our policy below regarding refunds and returns.
Refunds:
We only offer refunds if the item is damaged or broken upon arrival. If you receive a defective or damaged item, please contact us within 7 days of receiving your order, and we will assist you in processing the return and refund.
Returns:
- Size/Fitting Issues: We do not accept returns or offer refunds for items that do not fit, as all our product listings include a size guide to help you select the correct size.
- Return Timeframe: Returns are only accepted within 30 days from the date you received your order.
- Return Shipping: If you are eligible for a return, you will be responsible for the return shipping cost.
How to Request a Refund or Return:
- Email us at cldfntt@gmail.com with your order number and a description of the issue.
- Include clear photos of any damage (if applicable) to help us resolve your issue quickly.
- Once your return is approved, you will be provided with return instructions.
SHIPPING
-THERE WILL BE A SLIGHT DELAY IN SHIPPING DUE TO AN
UNEXPECTED ISSUE CAUSED BY
EXTERNAL FACTORS
- PLEASE ALLOW 5 - 10 DAYS FOR ORDERS TO BE DISPATCHED
- ALL UK ORDERS: ROYAL MAIL
TRACKED 48 HOURS (2 WORKING DAYS)
-ALL INTERNATIONAL ORDERS:
TRACKED SHIPPING (VARIES BY
COUNTRY, USUALLY 5-10
WORKING DAYS)
Please note that items returned must be unused, in their original condition, and packaging.
Thank you for your understanding!