GENERAL
What is COLDFRONTT?
COLDFRONTT is a UK clothing brand bridging the gap between outerwear and everyday fashion, with a focus on technical garments, distinctive designs and unique pieces.
How do I choose the right size?
Please refer to our size charts page here for detailed measurements. We suggest checking your measurements before ordering, as the fit may vary between products.
Will sold out products be restocked?
Selected products and sizes may be restocked, but availability is not guaranteed. Keep an eye on our website and social channels for the latest restock updates.
Where can I find updates on upcoming releases?
Follow COLDFRONTT on social media and sign up for our email updates to be the first to hear about upcoming releases, restocks and exclusive offers.
ORDERS & PAYMENTS
Which payment methods do you accept?
We accept all major debit and credit cards, with Klarna also available for eligible customers. All available payment options will be displayed securely at checkout.
Can I buy now and pay later?
Yes, Klarna is available at checkout, allowing eligible customers to spread the cost of their order. Available payment options and approval are determined at checkout.
Do you offer any discounts?
Yes. Get 20% off when you spend over £175, or sign up to our newsletter to get 10% off your first order. Discount terms and conditions may apply.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel your order. We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.
Are customs charges included in my order?
No. International orders may be subject to import duties, taxes or customs fees set by your local customs authority. These charges are not included in your order and are the responsibility of the customer.
DELIVERY & RETURNS
How long will my order take to arrive?
Please allow approximately 5–15 days for your order to be dispatched. UK orders are then sent using Royal Mail Tracked 48, while international delivery usually takes a further 5–10 working days depending on the destination.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information. Please allow time for the link to update after dispatch.
Do you offer international delivery?
Yes, we offer tracked international delivery. Delivery times vary by destination but usually take 5–10 working days after dispatch. Any customs charges are the customer’s responsibility.
Can I return or exchange my order?
We currently only accept returns and issue refunds for items that arrive damaged or defective. Please contact us within seven days of delivery with your order number and clear photographs of the issue.
Returns are not accepted for sizing or fitting issues, so please check the size guide carefully before purchasing.
How long does it take to receive a refund?
Once your return has been received and approved, we aim to process your refund within 5–10 working days. The time it takes to appear in your account may vary depending on your bank or payment provider.
CONTACT
How can I contact COLDFRONTT?
You can contact us through the form on our contact page here or by emailing cldfntt@gmail.com. For order-related enquiries, please include your order number so we can assist you as quickly as possible.